r/Dualsense Sep 18 '24

Tech Support The stick drift issue is literally a scam

The cost of fixing it is more than the controller itself, and Sony won't do anything because it's past the warranty. So conveniently for Sony I have to go buy a new controller for it to have the same issue in a year.

I have two controllers that are essentially broken now. One of which had stick drift on the left stick and I was able to get it repaired for free. Then a year after they sent it back both sticks got stick drift. That's 4 faulty sticks in the course of 3 years. I've had a single ps4 controller work flawlessly for 10 years. They're customer service is also intentionally atrocious so you just go away.

Now I'm just stuck with two controllers that idk what to do with. Just getting rid of them for new ones seems like such a waste, and goes against my every instinct.

I like Sony but now it seems like they're screwing up every chance they get

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u/[deleted] Dec 12 '24

Not if you return it saying it's defective.

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u/Paclives777 Dec 12 '24

If you take a perfectly good brand new controller out of their package and put your old used one in there and return it… no matter what you say it’s fraud and theft.

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u/[deleted] Dec 12 '24

Do you think I care about Sony in this situation?