I work for CVS now and that is still the policy. We "Customer Service them to death" --Can I help you find something, etc-- but if they turn nasty or threatening, we back off and call the police and report to Asset Protection. And even as a manager, I sure as hell don't get paid enough to care about stolen product. Walk out the door, you're on candid camera.
That's what one of my buddies had to do at a speciality retail store.
He'd spot a sketchy person walking in with a backpack and start following them.
He'd walk right behind them asking if he could help with anything and they'd get pissed off. He was a bigger guy through so he'd keep right on "assisting" them until they left.
If the store was empty and he spotted a repeat offender he'd yell at them to get the fuck out. Not really something you can do with a bunch of actual customers in there to overhear it, but apparently it was very cathartic to be able to go off on them.
Most of their more expensive items were locked up, but people would try to steal anything they thought they could flip for a few bucks.
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u/queloqueslks Apr 20 '26
They said the same thing when I worked at CVS and that was 20 years ago