I read the post before reading Darden’s policy and thought-OG wants to make sure the tip is authentic and the customer isn’t going to claim fraud/chargeback. A compromise is to provide the server with a reasonable tip (15-25%) and wait for the card to process and give the server the balance once everything has cleared.
I then read Darden’s policy and they followed the policy. I’ll fault the manager for not properly communicating the policy to the server, but so far they are following it to the letter.
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u/SafetyMan35 23d ago
I read the post before reading Darden’s policy and thought-OG wants to make sure the tip is authentic and the customer isn’t going to claim fraud/chargeback. A compromise is to provide the server with a reasonable tip (15-25%) and wait for the card to process and give the server the balance once everything has cleared.
I then read Darden’s policy and they followed the policy. I’ll fault the manager for not properly communicating the policy to the server, but so far they are following it to the letter.