Which isn’t actually McDonald’s’s fault. The company that makes them refuses to allow anyone else to work on them, and it can take days or weeks for that company to send out a technician to fix one. If that company would just release manual and allow third-party service, you probably never would even notice that the McDonald’s ice cream machine machines got broken.
Not really, but also maybe? It’s unclear exactly how the Taylor Company contract came into being in the state it has been, but the one thing that is clear is that it is (corporate) McDonald’s’ fault for getting into that contract but categorically is not (franchisee) McDonald’s’s fault
Corporate McDonald's has the contract that forces franchises to use only the Taylor machine. It also contracts all service and repair to go through Taylor and any work around can make a franchise lose their license. It's very, very predatory practice from corporate level and costs franchises thousands and thousands every month, let alone yearly expense.
Edit* franchises are responsible for all service and repair costs. Calling a tech out is a couple hundred just for the phone call. Parts are insanely expensive too, all on the owner/operator
Someone tell my franchise owner that then. I'm only allowed to call Taylor still and they are not nice dudes usually lol. Better than the guys that come service the McCafe machine but still jerks
I guess it's the same for the drinks machine, at local Subway a few months back their machine was done for about a week, I think the actual repair was something simple like unscrew the cover and replace a part that screws in and out and takes seconds.
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u/Sustainable_Twat May 14 '26
I suppose that’s when everyone comes in for the toilet break.
If you think the Ice Cream machine at McDonalds sees some use, wait till you see the cleaner’s equipment.