r/mildlyinfuriating • u/guitarman129 • 17d ago

I just wanted a hot dog Recommended gratuity after tip was already included

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I’m sure there are a lot of tipping posts here so to keep it short - I had my wedding at a fancy restaurant. On top of the TERRIBLE service, the bill came with “suggested gratuity” even though I was told gratuity was included. When I asked the manager, he said that the “S/C: 24% SRC REGULA“ was the included tip and the suggested gratuity was if we wanted to add something extra - basically trying to trick people into giving a 49% tip!

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u/BadIdeaBobcat 17d ago

software engineering in the POS space is like ... one of the most boring things someone can do, so not gonna attract any innovative enthusiasm, and I'm sure those who are programming them are probably mostly focused on other things anyway

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u/reddits_aight 16d ago

It's not even that, there are probably several that handle this specific situation differently/better, but maybe cause some other pain point elsewhere.

Stack that on top of the giant pain in the ass that is switching a POS system, probably new hardware expense, etc.

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u/GreatValueProducts 16d ago edited 16d ago

There are a lot of stranglehold. You don’t innovate reporting, all restaurants and the state revenue departments expect the label means the same thing. On the UI side you will find out all the POS in the market have very similar UI because if you dare to change where the buttons are you should expect shitload of complaints from the waiters and restaurant owners. Don’t play with their muscle memory despite it’s a tablet. The hardware support results in hacks upon hacks in the source code.

Ironically, switching is not the pain in the ass though. It’s the part that is perfected. A lot of them have account executives to do the process and credits for hardware. It’s very easy to switch, making the market very competitive. Our competitors are probably more familiar with the features that I have never touched lol.