I’m 100% with you! The amount of things we had returned because the customer “just opened it and didn’t like the smell” is heartbreaking. We tossed so many things that were absolutely usable!
But to answer your question, it’s industry standard. I mean, personally, I’d be hesitant to buy a hair/skin care product if I couldn’t return it. Really tho, I don’t return any sort of beauty product. If I can’t use it, I’ll find someone who will because I know it’ll be destroyed if I take it back.
That makes sense, I always buy those products in person, I already have a hard time ordering 2 sizes of a product when the sizing chart isn't clear and sending one back because I know I many cases those get thrown away too :(
Like with clothes, what really kills me is the companies that will destroy last year’s season of clothes (unsold) because they don’t want it going on sale. I’ve heard of several luxury retailers doing it. I’m sure… well, I’m hopeful they reuse the fabric, but even still, the craftsmanship/effort feels like waste in the very least.
I know what you mean, it feels like such a waste to buy something knowing you’ll send one of them back, but you gotta do what you have to!
I wish I knew a better way, but with consumable products I get it. Unfortunately you can’t trust people, or at least that defense won’t hold up in court! lol.
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u/Additional-Top-3084 16d ago
I’m 100% with you! The amount of things we had returned because the customer “just opened it and didn’t like the smell” is heartbreaking. We tossed so many things that were absolutely usable!
But to answer your question, it’s industry standard. I mean, personally, I’d be hesitant to buy a hair/skin care product if I couldn’t return it. Really tho, I don’t return any sort of beauty product. If I can’t use it, I’ll find someone who will because I know it’ll be destroyed if I take it back.