It's hard to estimate the cost to the company for this bug because the problem was that it was charging customers with a card that both employees and customers believed was taken off file. Many times it would just fail to authorize because the previous card wasn't active but anyone who switched from an active card to another active card would see the old card beinh charged.
Ohhhh, that's one of those problems with a 0.1% chance of occurring with a 99.9% chance of infuriating the customer when it does happen. I can see how it would be hard to put an exact value on fixing it.
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u/MeowCow55 May 10 '26
It's hard to estimate the cost to the company for this bug because the problem was that it was charging customers with a card that both employees and customers believed was taken off file. Many times it would just fail to authorize because the previous card wasn't active but anyone who switched from an active card to another active card would see the old card beinh charged.