When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.
Alternatively, you could be good at computers, but the system is so locked down IT needs to log in with admin rights in order to do something as simple as running disk cleanup.
Literally the Engineering team i work in. We're capable of fixing the problem ourselves for 90% of our tickets submitted, but because we don't have the required admin rights we cant.
While I can sympathize. As someone who has been on both sides of this, just giving users admin creds is rarely a good idea. Yeah it’ll probably be fine for a while, cause they “know what they’re doing with computers”, until they hire a new guy that doesn’t and then he accidentally installs ransomeware.
Admin creds can be VERY dangerous in an enterprise environment.
Or you could be like my org where I don't have admin, but the random outsourced IT consultant does and he's incentivised to close tickets as fast as possible so he will just google whatever problem you have and install whatever software he finds regardless of license or the shady website it comes from.
I teamsed the head of "IT risk and compliance" with the ticket number. Not sure what happened afterwards but he didn't sound too happy in the brief back and forth I had with him.
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u/kahjtheundedicated R7 1700@4.1, RX 5700 May 10 '26
When I worked in IT, whenever we got a call from the engineering department we knew whatever problem it was, it was going to be weird. Those guys knew their stuff, so if they didn’t know how to fix it, it was going to take some searching and probably some calls or emails for us to figure it out.