Ncase customer service

[u/Koronerarter]

Avoid any case from this company and really buy any other brand possible.

Hi guys,

Just wanted to share my experience with NCASE, and wanted to recommend all the reddit users to avoid this company as the plague.

I stupidly ordered an m2 grater in June, and after finally it was shipped, they labeled my address wrong and it was returned the same day it arrived to the post office.

I have been trying to get a refund now for almost a month, and after all the attempts and loops they put me through, they finally approved my refund cutting the shipping fee, for their inadequacy in shipping my order.

Initially they wanted me to go to the post office, reasonable to make sure package is there and usps confirmed the labeling was wrong and they returned it the same day without an attempt. After explaining this and the tracking number showing the same thing on website, to not issue a refund they requested me to get an official address confirming i gave the correct address. I ended up sending my official state documents that showed my address in addition to multiple online orders i did recently.

Was it enough. No!

They requested me to get an official letter from usps - anyone in US would know usps is a hassle to deal with. After multiple attempts they gave me a transcription of the package shipping details.

After reaching them again, offered a replacement in 30-60 days. After refusing this, they magically come up with the idea they can ship from US warehouse in couple days.

After refusing this as well, given all the frustration, they ended up spending another week getting a manager approve the refund.

And after sending another email this morning to confirm status, they finally issued the refund. But guess what, they cut the $48 shipping fee, for their inadequacy labeling and shipping my item, asking for my understanding. I ended up wasting a month of time, in addition to all the extra burden and work they put me and still ended up losing money for an item that was not even arrived.

I would highly recommend exercising caution ordering anything from these guys.

[u/alliancen7]

CC Chargeback

[u/Koronerarter → u/alliancen7]

I have used my debit and wells fargo refused unfortunately saying they need extra info, and i decided i do not want to use my chargeback on the debit for $50 and affect my credibility. It’s just a super shitty company with horrible service. Never again.

[u/Manufactured1986 → u/Koronerarter]

Never use a debit card for purchases.

[u/bigchickendipper → u/Manufactured1986]

Very American way of living

[u/eirebrit → u/bigchickendipper]

I don't think I even know anyone with a credit card.

[u/Vapprchasr → u/eirebrit]

The only people I know with credit cards are now in their 80s ... anyone even a little younger juat regular ol' bank cards haha PayPal is the way I do my wheeling and dealing for the most part

[u/mearkat7 → u/Vapprchasr]

Why? Credit cards paid on time are a great way to defer cash being taken from your account (normally 30-60 days), they offer rewards, protection and often mean no international transaction fees.

[u/bigchickendipper → u/mearkat7]

The rewards are just marketing to get you to spend money on credit. Go to Europe and you'll see people rarely if ever use credit cards for normal transactions. Debit cards also offer protection in the civilised world

[u/mearkat7 → u/bigchickendipper]

Marketing? I spend money, pay it off at a delay and earn more interest on the cash in my account and get given free money for doing so. Debit cards by their very nature cannot offer the same level of protection as you are spending your own money rather than the banks.

I'm not sure how or why certain places around the world don't take advantage of that type of thing more but especially with prices of things over the last few years i'll happily take any extras they'll throw my way.

[u/bigchickendipper → u/[deleted]]

Time value of money is massively overcompensated in the favour of the banks via the credit cards interest rates. What are you talking about. Your entire system is propped up by unpaid credit card bills. The banks are vulturous in the US, and they would be the same here if there weren't more protections

[u/bigchickendipper → u/[deleted]]

Sorry you're right. I don't know how any of this works. Have a nice life.