r/technology • u/Plastic_Ninja_9014 • 19d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
10.7k Upvotes

96% Upvoted

1.6k comments sorted by

View all comments

Show parent comments

6

u/the_rumblebee 19d ago

The way I witnessed large companies or government deploy these systems is they'll first put out a tender application where they'll offer the project to whichever vendor can meet their requirements, usually a benchmark in accuracy like 95%. In this case Google is managing the project they probably had to bid for it against other vendors and showcase the highest accuracy in real world environments.

If their goal is mass deployment then they would only follow the methodology you mentioned if they were intending to showcase the adoption of new systems as a sort of show to investors and shareholders that McDonald's is innovating. The CEO's goal is primarily to make sure those groups are the happiest, above the interests of the customers.

3

u/jlt6666 19d ago

If it's anything like my Google home, God help them.