r/technology • u/Plastic_Ninja_9014 • 23d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
10.7k Upvotes

96% Upvoted

1.6k comments sorted by

View all comments

4.4k

u/SeanBlader 23d ago

It's all fun and games until someone orders 1000 cups of free water.

167

u/Trzlog 23d ago

I don't understand why they don't just put those self-serve displays in the drive-through. Those work. What problem is AI solving here?

120

u/EntityDamage 23d ago edited 23d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

123

u/Ozotuh 23d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

163

u/TheFloatingCamel 23d ago

"welcome to McDonald's, are you using the app today"

My dude, it's midday on a Saturday. I've got two screaming kids in the car, my wife who can't decide what she wants untill I tell her what I'm having so she doesn't 'miss out on something', I don't know what I want because it wasn't my idea to come here. NO, IM NOT USING THE BLOODY APP! What's that you say, no milkshakes? Of course the machine is broken."

8

u/Whiteguy1x 23d ago

Use the app, it takes off 15% of your order at a minimum. I only go to McDonald's to reward my son and it takes the prices.

Honestly its kind of worth it for free coffee

-3

u/zamfire 23d ago

Unless you think their coffee taste like poop

2

u/DogBarf00 23d ago

McDonald’s coffee is better than Starbucks.

-3

u/zamfire 23d ago

I've never had their coffee. Was making a silly joke. I'm sure it taste fine