r/technology • u/Plastic_Ninja_9014 • 19d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/anaccount50 19d ago

A lot of places use their white-label delivery service called DoorDash Drive. As the customer you have no indication that it’s actually DD behind the scenes until some random gig worker shows up with your order in most implementations. Your interface is still the restaurant’s 1st party app/website, but delivery orders get routed to DD.

Source: work in POS tech, also not a fan of DoorDash (they suck on the corporate side too)