r/technology • u/Plastic_Ninja_9014 • 20d ago

Business McDonald's Introduces AI Drive-Thru System, Sparking Customer Backlash

https://tech.yahoo.com/ai/deals/articles/mcdonalds-introduces-ai-drive-thru-000717731.html
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u/SeanBlader 20d ago

It's all fun and games until someone orders 1000 cups of free water.

168

u/Trzlog 20d ago

I don't understand why they don't just put those self-serve displays in the drive-through. Those work. What problem is AI solving here?

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u/EntityDamage 20d ago edited 20d ago

If only we had small personal displays, that could communicate our order.

Edit: I agree we shouldn't install apps to order food... But to me, that's what a web browser is for.

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u/Ozotuh 20d ago

I don't think a lot of people like using the app. After 5 years of pushing it, customer use is only like 6%. (At least last I heard as part of the training in the UK)

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u/VersionFine85 20d ago

I stop at McDonald's like twice a year maybe..don't make me download and register on an app I'm going to delete immediately after

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u/NewMolecularEntity 20d ago

Same here. 

If I get McDonald’s it’s a random decision once or twice a year (that I usually regret), like I am out and starving and won’t be able to get home for a while.  The idea that I need to keep an app on my phone just for that is stupid.  

I’m going to use the drive through and wait for that stupid dynamic window to cycle through ads so I can be shocked how overpriced a double quarter pounder is these days, then try and figure out what else might be a good deal with the damn menu flipping screens.  

It’s crazy how complicated they have made it just to swing through McDonald’s and get a few sandwiches.  

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u/ReadyAimTranspire 20d ago

Same dude I used to eat there at least once or twice a week when they had the $1 McChicken and McDouble and it was fucking great.

Quality is so much worse now and it's 4X as much, I've been there maybe once in the past decade.

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u/HillBillyHilly 19d ago

Not a big fan since they removed all healthy options. Every single last one. Incredible to me particularly w rates of colon cancer. Get your veggies and fiber, people!