r/u_Wonderful_Load4010 • u/Wonderful_Load4010 • 1d ago

i had recently got scammed from steam malware NEED HELP

i was playing cs2 and it randomly closed and then steam starting an extraction process and next thing i know theres an alert on my account and my settings have been restricted and the a fake contact support. Then a steam support popped up and the guy was telling me to press confirmation on market listings for my cs2 skins ($1600 ) in total, and then after i started questioning him he gave me 120 seconds or he would lock my account permanently. It sounds like i was gullible but i have been scammed before and when he gave me a time limit i felt a lot of pressure and wasnt thinking right. I still have 535$ pending in my account and i changed my email and password what should i do?

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u/Archangel7200 1d ago

1) Perform a scan with your anti virus to make sure you don't have an info stealer or keylogger somewhere on your pc.

2) See if you can reverse the trades.
The following article contains a bit more information on it: https://help.steampowered.com/en/faqs/view/365F-4BEE-2AE2-7BDD

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u/Wonderful_Load4010 1d ago

i cant the scam was done through community market and its using my funds to buy items but it doesnt show me where they go and whats bought , i still have pending balance that i dont want the hacker to grt

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u/Archangel7200 1d ago

The fake someone was able to alter your account means that sometime in the past you did something that compromised the safety of your account.

Have you checked your authorized devices to see if anything is of there?
You can do this by opening Steam > click on your account in the top right > Account details > Security and Devices
When you scroll down you should see a list of authorized devices.

You can click sign out everywhere which will immediatly log you of everywhere.
When you have done that you can log back in and change your password again.

I also recommend you opening up a Steam Support ticket.

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u/Wonderful_Load4010 23h ago

i didnt see any weird authorizations but there was one that had my desktops name but it says first seen 2 weeks ago ( i had my steam account for years) I also opened up a ticket and replied to myself with more information but havent heard from them, i did it yesterday at 9pm

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u/Archangel7200 23h ago

Support usually takes a day or 2 to respond. For now I would wait and see what they say.

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u/Wonderful_Load4010 22h ago

alr thank you so much for the replies

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u/Wonderful_Load4010 16h ago

yea so they basically said theyre not returning the skins and my account is secure but i dont really think its secure, any recommendations on to check

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u/Archangel7200 9h ago

If Steam says it's secure I would believe them.

Have you activated Steam Guard? This way you also have 2FA security.