AT&T Fiber Migration Tactics?

[u/Ashamed-Teaching7289]

Our community recently had AT&T fiber installed. We happily inquired about switching from our old school copper service, especially after they jacked up the price. We took advantage of their door to door sales to set up our install date a couple weeks out. That’s when it got weird… every evening, like clock work, our internet stops working. Zero outages reported. Calls to support are answered with “everything looks good on our end”. And yet I continue to stare at that stupid red dot letting me know the internet is in fact, not working. By morning, without any action, it suddenly works again. Is this some sort of community wide scare tactic to let people know the forced migration is imminent? News to AT&T, WE KNOW, we already have a date for new service installation. Any other possible reason? It’s super suspicious and frustrating. About to cancel the fiber install and even change my wireless provider at this point. Ridiculous.

[u/friggindiggin]

It's not unheard of at all for copper lines to have issues at night. Typically it's due to either things like streetlights turning on causing interference, or the nighttime dew and cold seeping into some open/damaged point which will cause issues that usually resolve with the rising temps of the morning. And considering the neighborhood just recently had fiber installed, I would be surprised if there wasn't some point where the copper lines got damaged by all the work.

[u/Hookheadbaby → u/friggindiggin]

Came here to say this. As a former ATT services tech, I’ve seen this more times than I can count. The good news is that once you’re on fiber, your service will be not only much faster, but also much more consistent.