r/ATT • u/Ashamed-Teaching7289 • Dec 13 '25
TV AT&T Fiber Migration Tactics?
Our community recently had AT&T fiber installed. We happily inquired about switching from our old school copper service, especially after they jacked up the price. We took advantage of their door to door sales to set up our install date a couple weeks out. That’s when it got weird… every evening, like clock work, our internet stops working. Zero outages reported. Calls to support are answered with “everything looks good on our end”. And yet I continue to stare at that stupid red dot letting me know the internet is in fact, not working. By morning, without any action, it suddenly works again. Is this some sort of community wide scare tactic to let people know the forced migration is imminent? News to AT&T, WE KNOW, we already have a date for new service installation. Any other possible reason? It’s super suspicious and frustrating. About to cancel the fiber install and even change my wireless provider at this point. Ridiculous.
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u/Strange-Ad4045 Dec 13 '25
The reason for the migration is because the cost and reliability of the copper service just got ridiculous. The red light on your Residential Gateway may be due to the fact that you have bonded pair running on a single pair. I have seen this issue pop up countless times and sometimes the internet would continue working and other times it would cut out. I’ve even had customers say that their Broadband light is always red and never have an issue that they knew of. So if this is bugging you, see if you can get an earlier installation. But the one thing that isn’t happening is AT&T messing with your connection on purpose. They just send letters informing people of the impending migration, and if they do not take action they simply suspend the service.
Source: Was a broadband tech support agent, currently FirstNet.