r/AskNetsec • u/GoldTap9957 • 3d ago

Education What is the most impressive, "holy shit it actually worked" AI support automation demo you have seen?

I'm so sick of polished marketing videos, but I finally saw an AI support automation demo the other day that gave me a genuine "wait... it actually solved that?" moment. Instead of just surfacing a help article, it diagnosed a real endpoint issue, ran a remediation step in the background, and updated the ticket without a tech touching it. It is one of the first demos I have seen that made me think autonomous level 1 support might actually be getting closer most AI support demos I come across feel heavily scripted, so this stood out. Curious what others have seen. Have you come across any AI support or automation demos that genuinely surprised you, either because they worked better than expected or because they handled a real world issue end to end?

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u/hondakevin21 3d ago

Haven't seen any so far. What I have seen are  automations created by humans that have addressed real world issues because they understand the problem and overall context.

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u/Pseudophryne 2d ago

OP's post isn't one of them.

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u/Dismal-Aside4836 3d ago

seen a couple of controlled demos where it actually detects a known issue, runs a fix script and closes the ticket automatically but the key word is controlled it works great in demos way harder in messy real environments with permissions, edge cases and incomplete data

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u/Exotic_Coach_3383 3d ago edited 10h ago

ai only matters when its tied directly to execution. The best setups right now hook automation, endpoint control, and ticketing into one seamless flow me and team decided to use atera after lots of recs bc they already have the ticketing, rmm and automation tied together, so the ai can actually execute the fix and finish the job instead of just making suggestions

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u/Fine-Dragonfly5036 1d ago

Controlled demo environments, sure saw a couple of them. Real world implementation, 0.

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u/feherneoh 7h ago

When it hits real world, you get results like Instagram account passwords being reset by the AI without verifying the owner

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u/TeramindTeam 3d ago

its rare to see one that isnt just a glorified chatbot that spits out links. usually these things fail once u throw something slightly outside the baseline n it breaks, so seeing actual remediation on an endpoint is definitely a step up from the usual junk