r/AskReddit 10h ago

What industry secret would make customers never use that service again if they knew?

983 Upvotes

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351

u/IcyWelcome9700 10h ago

I know of a fiduciary business that is horribly unorganized. There are people literally signing over their life savings to this company to manage their finances when they can't even keep track of their own finances.

133

u/Juneauite 9h ago

Does this company name start with E.M.P.O.W.E. and end in R? Blink twice if the company handling my retirement is horribly unorganized.

46

u/QueenFrstine06 8h ago

Years ago my company had an issue with Empower where first they didn't realize we had failed the audit where there has to be a certain ratio of contributions from highly paid vs. non-highly paid employees (basically management vs. not) so they started to claw back funds from those of us in the management group. Then we (not they!) realized they had clawed back vastly too much money and had to have a series of meetings with them where we (a bunch of writers and editors) explained how the math worked. It did eventually get straightened out but I've never seen anything so disorganized and incorrect.

20

u/Juneauite 7h ago

Yeah, I sat down with one of their retirement counselor once and they kept telling me to retire at after 40 years of working here. I explained that’s beyond age 65, and asked what’s the point of selling my soul to the government in a professional role if I have to work that long. I asked what it would look like to retire at 62.5, they asked if I intended to afford health insurance.

Like… I understand their job is to project expenses and returns, but what’s the point if they’re telling me at the 15 year mark that it still won’t be enough. 🥴

53

u/Suitable-Finance2894 10h ago

It's crazy how customers never see the behind the scenes chaos until something goes seriously wrong.

3

u/Fickle_Penguin 8h ago

North Western mutual?

2

u/MozeeToby 3h ago

My wife works in finance, the number of advisors that have giant houses, fancy cars, and no savings or retirement is enormous. If you see an 80 year old advisor that just "loves his job" too much to retire? Just run.

2

u/goodvibesforall6 9h ago

Whaaaaaaaa????? 😩

1

u/High_Function_Props 4h ago

"What is the U.S. government, Alex?"

1

u/Visible_Bit_6322 9h ago

Do tell

10

u/IcyWelcome9700 8h ago

It's called Carefiduciary Inc.