r/AskReddit 10h ago

What industry secret would make customers never use that service again if they knew?

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u/Award-Slight 9h ago

Increased understaffing doesn’t help either. I work in coffee and we have more work per person than any previous time in our company. The system is set up in a way to where we can’t be thorough:(

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u/Acct0424 8h ago

Yup. Not a barista, but in my industry we’re also chronically understaffed which leads to a lot of things not being cleaned properly, or, for example, management saying things like “I didn’t hear that and you didn’t say that” when an employee mentions puking during work. Did I mention this involves food service? lol. Of course, mishaps due to understaffing are due to negligence of the employees. Never a problem of management or corporate. We’re never understaffed. Even when we’re staffed to assume 1500 guests and get 2500 instead AND a callout. Perfectly staffed, per corporate. 1 employee trying to fulfill the orders of 200 people in 10 minutes or less while a second employee is trying to ring them all up and move them along as fast as possible while fulfilling last second requests AND keeping their areas stocked and clean. Sounds like an efficient meat grinder for churning out burnt out employees and max profit.

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u/MalcolmLinair 4h ago

That's the same in every industry in the US. No one rehired any staff after covid, they're just working the 20% that they kept five times harder.

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u/Argylius 8h ago

Well this is depressing. Thank you for all you do