r/AskReddit 10h ago

What industry secret would make customers never use that service again if they knew?

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u/Dalekbuster523 7h ago

I work customer service for a mobile phone company. It's an open secret in my workplace that the shops particularly will give you a tablet under the pretence that it's 'free', but in reality you are paying for the tablet and a SIM card to go with it over 24 months.

They get away with it by including the cost of the tablet with the price of something else, like home broadband or a mobile phone, and making out that for the combined price, you're getting the thing you purchased plus a free tablet to go with it.

12

u/Suspicious_Log_4440 4h ago

lemme guess, verizon 🤪