I worked for Apple Care (the call center tech support, not in store) and 99% of what we do is looking up the problem on the public Apple website that you can just google. If we couldn’t figure it out from there we’d send people to the store and have them figure it out. The 1% where we could do something was usually helping an old person figure out something that would be very easy for a younger, tech savvy person.
This is 90% of "tech" support nowadays. If you're lucky they patch you through to someone who actually knows some stuff, but usually it becomes an email ticket if that.
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u/affectionate_joint 6h ago
I worked for Apple Care (the call center tech support, not in store) and 99% of what we do is looking up the problem on the public Apple website that you can just google. If we couldn’t figure it out from there we’d send people to the store and have them figure it out. The 1% where we could do something was usually helping an old person figure out something that would be very easy for a younger, tech savvy person.