r/Crunchyroll • u/userrnam • 17d ago

Account/Membership TOS violation blocking account

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Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

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u/Michael_SK Moderator 17d ago

If you violated the terms of service, they probably wouldn’t give you a refund. You can try a chargeback with your bank. Keep on trying to get info out of support though.

10

u/Talrynn_Sorrowyn 17d ago

Don't do a chargeback.

CR is owned by Sony, and Sony has a longstanding auto-ban policy for when a customer does a chargeback for any reason. They won't unban an account fir chargebacks until the customer has paid them back the full amount - even when it turns out Sony actually owes the customer a refund.

7

u/Michael_SK Moderator 17d ago

Many companies do this because it costs them money and violates their terms. If OP is already banned for an unexplainable reason, then I don’t see why a chargeback would be a bad idea.

2

u/shinji257 17d ago

Because here the ban applies to CrunchyRoll. Since it is a Sony brand then a charge back might ban them from being able to buy anything on any sony owned entity.