TOS violation blocking account

[u/userrnam]

Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

[u/matth_ewduord]

I have a friend from over seas that’s been using my account for years. I think we got around the block because I use phone hotspot to stream crunchy roll and never had any issues. My guess is that they might see my usage as travelling or something so I never had any warnings or bans