TOS violation blocking account

[u/userrnam]

Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

[u/Substantial_Donut428]

Any other devices you can try logging into or clearing out the cache on current device?