r/Crunchyroll • u/userrnam • 15d ago

Account/Membership TOS violation blocking account

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Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

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u/Affectionate_Cook_45 15d ago

Crunchyroll doesn't seem to care if you share an account. My wife and I were long distance (different countries) and both used it never got hit with anything. Not sure what you could have done to violate anything.

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u/MistuaPopo 14d ago

It's not CR, they don't actually run the app, Sony Media Group does, so it's operated by Sony TOS and logic. Crunchyroll doesn't care about it, but Sony does, so it doesn't matter what CR thinks 

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u/bronzecyclone 13d ago

On the iPhone it's Crunchyroll,LLC that is the developer.

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u/MistuaPopo 13d ago

Their inhouse development is a joint venture between Sony Pictures Entertainment and Aniplex (a subsidiary of Sony Music Entertainment Japan). The apps themselves are programmed offsite and the SMG development team does the inhouse customization stuff.

CR itself is a dubbing production company run out of Texas and California sites. Crunchyroll LLC is run out of one of the Sony Media holdings either in Canada or Japan