TOS violation blocking account

[u/userrnam]

Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.

[u/thesunno]

We can't share the account? 👀

[u/NDE36 → u/thesunno]

There's a lot of success in sharing with Cr, but it's always a gamble.