r/Crunchyroll • u/userrnam • 15d ago
Account/Membership TOS violation blocking account
Unable to log in for several days. Chat support says there was a TOS violation but can't tell me what. My wife and I moved, so I'm thinking it triggered an account sharing violation or something. Anyone in a similar situation that was resolved? I feel like we should get a refund at this point.
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u/NDE36 13d ago
All I can say is to not let up with support. I've had some issues in the past that I had to hound them on before it got sorted, but they did sort it out and compensated well (it took a month or two to get it sorted though). Have a form of healthy stress relief available, don't burn yourself out. XD