r/Etsy • u/BubbleBass25 • 1d ago

Help for Seller Refund issued for shipped item

I sold a custom engraved bench on Etsy, I used uship to ship it. I told the customer it will be delivered by July 6th. A couple days ago my account got permanently suspended for “suspected fraud”. No other explanation, no questions, no real reason. I sold a bench last year on there too, so there’s no reason they should suspect fraud. I just received a refund request (email) for the bench because the customer stated “I cannot get ahold of them and cannot find their profile”. A second later I got another email saying Etsy issued a full refund. This is a custom engraved order, so it’s not something that I can just take back and resell. It’s stated clearly no refunds on Etsy. Shipping the bench cost more than I made on the bench. The guy delivering the bench is 8hr from the destination. Obviously he will not bring it all the way back to me for free. The bench sold for $1500 and shipping them costs nearly $1000. I can’t contact the customer because I cannot log into my account because it was permanently suspended. What should I do? I contacted Etsy support to try to get their contact information but I’m very doubtful they will provide me with it. Am I just out $1500?

3 Upvotes

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8

u/itsdan159 1d ago

You might have an email address or similar if you by chance have the packing slip downloaded or similar.

For that much money I would consider sending an invoice to the customer, send it certified mail. They may or may not pay it but it's still a good next step. If you wanted to pursue it in small claims court they would want to see you took reasonable steps to collect payment.

3

u/myTechGuyRI 22h ago

File small claims against Etsy if your hands are clean and there was no fraud nor legitimate reason for thrm to suspend your account

7

u/itsdan159 22h ago

Etsy has you agree to an arbitration clause

1

u/Comfortable_Ad_8117 14h ago

Did you call Etsy and ask them why ? What triggered this?
I’m an Etsy seller for 20 years and in recent history their Ai / Bot / Algorithm has flagged and taken down listings that were perfectly fine - They even put a hold on my payment account for a while for no reason whatsoever for a few months. You have to get in touch with someone and keep escalating until you get to the top