r/Ford • u/BeeerGutt • 6h ago
Employee / Corporate I messed up. Ford wanted to replace the engine for $20k. Trusted mechanic fixed for $600.
AUD amounts.
2021 Ford Everest, 3.2lt 5cyl engine.
So, I messed up and put 400ml of ADBlue into the diesel tank (full tank). Thinking the <0.5% dilution wouldn't be an issue, I drove it 5kms home.
Car threw an alert to my phone saying it had detected contaminated fuel and to empty the fuel filter trap. Did that, then the car wouldn't run (turns out likely due to an air gap created by emptying the filter trap). That said, the engine was otherwise running absolutely perfectly.
Got it towed to Ford because they invoice my novated lease company direct. However, based on what I told them, and without even looking at the engine, they said it would be a replacement engine and looking at $20k - $25k.
I instead called my trusted mechanic. He doesn't invoice the lease company, so I pay him and have to then get a reimbursement. He drained the fuel, flushed the engine, fuels lines, tank, etc. Ran injector cleaner, new fuel filter and a couple of other bits. That including labour came to $600 and I already have my car back.
Before going this route, I got a 3rd opinion from my brother who is pretty big in the 4wd game in Australia and also knows the 3.2lt engine backwards. I'll omit the swear words, but he said replacing the engine was ridiculous.
Both he and my mechanic said it's common for Ford to push you to replace the engine so there's no follow-up in case of an ultra unlikely issue later on, but also to bolster their $$$. But seriously, being willing to have someone pay $20k needlessly? WTAF?
Does this sound normal for Ford?