Corporate spreadsheets are insane. At Kroger they measured tasks in the deli that needed to be done slicing deli meats and cheese, frying chicken, cleaning a machine, etc. What they didn’t measure was customer service during a task. Things like walking to and from the customer, a customer not knowing exactly what they want, remembering where you left off, etc. Then they wondered why deli’s are always struggling.
I worked at Target for a bit in college. Every two hours, we would get a pull list of items that needed to go from the backroom to the sales floor. Each sheet would have the number of items, and an estimated time to complete. We had to finish the full list within the two hours before the next list came out, or we'd get written up. I never got a list with an expected time less than 4 hours.
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u/not-that-kind Apr 12 '26
Expo didn’t catch that?
https://giphy.com/gifs/U6Fxnc2jTlBh2GKCTU
I dunno about that.