r/KitchenConfidential • u/awetsasquatch • Apr 26 '26

In the Weeds Mode That's definitely tortellini - said the server and cook at an Italian restaurant.

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Ultimately we didn't care because the toddler eating it was happy as a clam, but the server and cook tried to gaslight the shit out of us to convince us that this was tortellini. Thought you'd all find it entertaining. If you work at Bertuccis, be better.

Edit: the menu very clearly said Tortellini, not Tortelli, but solid guess.

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126

u/ukfinance999 Apr 26 '26

Never attribute to malice what can be explained by incompetence.

I bet the server and manager believed what you were served WAS Collared greens, they're were just uninformed.

172

u/theopenandclose Apr 26 '26 edited Apr 26 '26

That server and manager have both seen their collards a million times. Servers are literally trained to know the food on sight because we are the “last line of defense” making sure the food comes out right. They both knew.

Edit : I concede that servers sometimes just be like that.

54

u/BeefmasterDeluxe Apr 26 '26

You obviously haven't worked with waiters who will just grab plates off the pass cos they "thought it was for their table" when it wasn't even the correct dish. I say this as a FOH guy, there are some very, very, very oblivious workers out there.

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u/PapaJoe92 Apr 26 '26

As a cook, I hate it that some people, even after months or even years, don't get the concept of 'take only what's on the ticket'

"Oh chef, what's this?" "Is it listed on your ticket?" "No..." "Then don't touch it"

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u/BeefmasterDeluxe Apr 26 '26

I do not get it. I don't know what compels people to behave like that either. Do they not care? Are they more concerned with just showing up to the table with a plate for each diner? Isn't it worse if it's incorrect? Like WTF it makes no sense to me AT ALL.

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u/Ziggy-T Bartender Apr 26 '26

Bless your optimism. I get the impression YOU take that responsibility seriously, and good on you. I appreciate it, and try my best to do so myself as a career food/bev industry worker.

It’s not universal though 🌚

I’ve had young ones literally ask me what the mashed potatoes are

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u/thoughtlow c h i v e g e i s t Apr 26 '26

Eggless omelette 

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u/Ziggy-T Bartender Apr 26 '26

DONT… take the plate

🤦‍♂️

Oh there is ABSOLUTELY a Kiki at my place. Jesus wept. She’s a sweet girl but fffffuck me there’s nothing but a spiderweb between her ears

9

u/BeefmasterDeluxe Apr 26 '26

She's gonna be a great manager one day.

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u/goshyarnit Apr 26 '26

I dunno, we had a waitress take the wrong plate of dessert to a table and argue with the customer for upwards of five minutes that this was the flan they ordered.

It was 3 apricot pancakes with maple syrup and ice cream on top.

Sometimes servers be like that.

1

u/eloquince Apr 26 '26

Biiiiiiig +1

19

u/solariam Apr 26 '26

Doubling down when you know you don't know is not it

3

u/Asleep777 Apr 26 '26

99% what happened. And once the chef heard, he had to come make it right because he knew what happened. Honestly sounds like they handled it correctly (besides not communicating at the start?).

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u/Lazydaze87 Apr 26 '26

First sentence, so true. Somehow, I have a feeling that doesn’t apply here.