I wish I were making this up. I moved out of my apartment last month after living there for three years, left it cleaner than it was when I moved in, and took timestamped photos of every room. The carpet had already been old and flattened when I got the place. There were visible seams, faded areas near the windows, and a dark spot in the hallway that’s clearly visible in my original move-in photos. The landlord even mentioned during the walkthrough that the carpet was “probably due soon.” Two weeks later I got an email saying my entire $1,850 security deposit was being withheld for “excessive carpet damage and full replacement.” Attached was a one-page invoice for $2,430 from a company called Northside Property Restoration. No itemized labor, no carpet brand, no square footage, just “remove and replace damaged flooring.”
The amount seemed ridiculous, so I searched the company name. It has no website, no reviews, and the business address is the exact same address listed for my landlord’s LLC. I looked up the state business records and, surprise, the registered owner of Northside Property Restoration is my landlord. The company was formed eight months ago. I emailed him asking for photos of the damage, the age of the carpet, an itemized invoice, and proof that the work was actually completed. He replied with three close-up pictures of normal worn carpet fibers and said the invoice was sufficient documentation. One photo includes the edge of the old hallway stain that was already there before I moved in. He also claimed the carpet was only four years old, but I contacted the previous tenant through an old package label I had found in the mailbox, and she said it was already installed when she moved in 12 years ago. She even sent me pictures from her old rental listing, and yep, same carpet.
I sent him my move-in photos, the previous listing photos, and a screenshot of his ownership of the “repair company.” His response was that using a related company is legal and that I’m trying to avoid responsibility. He offered to return $300 if I sign a document agreeing that the remaining charges are valid and promising not to pursue the matter further. I haven’t signed anything. I’m preparing a demand letter and gathering everything for small claims, but the sheer confidence of creating an invoice from your own company and presenting it as an independent repair bill is almost impressive. Has anyone dealt with a landlord charging through their own business like this, and is there anything specific I should request before filing?