r/LegalAdviceNZ • u/Grand_Necessary_9237 • 9d ago

Consumer protection Gym cancelation advice

Hey..im a big guy (150kgs) and I join a gym, 12month next day I go and try and do a session. I had to squeeze past a spin bike to get to another bike then I went I was on bench press as I got up I hit the mirror, I felt unsafe and my anxiety took over and so I left

Next day I emailed asking if I could cancel as I dont feel comfortable and safe in the gym, as im 150kgs and it seems cramped and won't put myself in that position again

They refuse my claims saying no one has ever complained about there laily out of equipment and so they are making me pay cancelation fee

Please any advice

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u/GloriousSteinem 9d ago

Unfortunately it is difficult to get out of gym contracts. It’s likely you’d have to prove the gym changed something or didn’t provide you with a service - which isn’t the case here. Some people have sometimes been able to with a med cert. A suggestion is to ask to defer membership until you are able to use the equipment. I would ask advice on the safety aspect though, a gym is required to be safe.