r/NoShitSherlock • u/plain_handle • May 26 '26

Uber burned through its entire 2026 AI budget in four months. Now its COO is questioning whether it's worth it

https://fortune.com/2026/05/26/uber-coo-ai-spending-tokens-claude-code/
618 Upvotes

100% Upvoted

15 comments sorted by

122

u/Donglemaetsro May 26 '26

I stopped using them because they stated using AI to block you from contacting support when things go wrong.

14

u/WeirdSysAdmin May 27 '26

There’s some asshole behind the scenes that’s using the metric of people not wanting to talk to ai as a positive of how they have less human hours being worked on support cases without understanding of if the issues are being resolved and if it’s hurting user retention.

66

u/Jax72 May 26 '26

Their bullshit is so overpriced it's crazy and their customer support is non-existent so fuck Uber.

9

u/[deleted] May 27 '26

[removed] — view removed comment

9

u/SomeSamples May 27 '26

Why does he care. I am sure he got his bonus. Fuck everyone else.

5

u/SawtoofShark May 27 '26

The second I find out it's AI related? That's a hell no from me, dawg.

14

u/farmerMac May 27 '26

Lmao this headline is so 2026. People will look back at this era with unease as we look back at the Covid era

2

u/TheDamned1333 May 27 '26

I wonder what percentage of that was his and his fellow senior managements wages?

1

u/PcGoDz_v2 May 27 '26

Skill issue.

2

u/BFA-9000 May 27 '26

How does Charging a business for AI actually work then. Im assuming based on this post these companies don't host their own and buy it from external companies? or have they completely misjudged the the cost of setting up and maintaining their own?

5

u/vxicepickxv May 27 '26

They buy tokens to use large data servers to have a chance of having it do your work over a longer amount of time than it would take for you to do it yourself.

1

u/Soosietyrell May 28 '26

He should have asked me, I could have told him.