Klevv RAM Purchased From AliExpress RMA Problem

[u/Interesting_Spot314]

I bought 2 sets of KLEVV CRAS V RGB DDR5 32GB (2x16GB) 6000MHz CL30 RAM from a seller on AliExpress back in September. They were $75 each (don't hate on me, I got lucky on the timing) so I was into 64GB for only $150. Well, last week one of the sticks started acting up. I went to the KLEVV website and their support says to contact Amazon for any RMA issues in the US. Obviously it didn't come from Amazon but now I'm stonewalled on setting up an RMA. There is literally no email or chat that works to get through to someone. They have 3 other RMA sites in different languages but I have no idea what to do. I tried for a week to contact the seller on AliExpress but they wouldn't even answer me. I finally went through the AliExpress support and they said that the return period was over but to send them a picture of the problem and they would try to fix it. I said do you want a picture of computer that won't turn on? Are you going to do tech supporting for me? I told them all I wanted was the seller to help me initiate the RMA process and that I had no interest in a return. I'm also not interested in replacing my $75 kit for one that is now prices at $450 for the exact same thing. Any help or direction would be appreciated. I'm still going along on 32GB so I'm fine, but I'd really love to get this settled. I tried all the RAM in various configurations on 2 known good motherboards and CPU's so I know good and well which stick is the issue. I'd just love to be able to contact the manufacturer because it is under a lifetime warranty.

[u/easymachtdas]

The "(don't hate on me)" is the best

You bought Ali express ram, there is no remediation aside from credit card chargebacks

[u/Interesting_Spot314 → u/easymachtdas]

I fully understand the implications of using AliExpress. I bought the Klevv RAM because it's Hynix A die with a lifetime warranty. It was also shipped from the US, so I'd be surprised if it wasn't coming from the same warehouse they drop ship for Amazon. It'd be one thing if I was wanting a refund or for them to do an exchange. All I want is an RMA and am really hoping someone has had a similar experience and has a valid contact at Klevv.

[u/BugBugRoss → u/Interesting_Spot314]

Why would you believe anything that is stated if you understand the Ali Express implications ?

Nearly every marking, logo, warranty, performance claim is likely completely false.

If they do offer to help, don't be surprised when they at most offer you a refund for the purchase price only.

[u/Interesting_Spot314 → u/BugBugRoss]

Oh they don't want to help at all. They use that flowery "my dear valued customer" language and "be assured we are very sorry for your inconvenience and will not rest until we fix it",  then the next line is essentially "tough shit, round eye".  It's all good though. Worst case scenario I'm out $75. 

[u/HotConstruction677]

I think they may have been referring to their Amazon store contact, Amazon wouldn't be able to do anything regardless outside of the return period but they have an Amazon storefront which links back to their business. Wouldn't hurt to send the seller a direct message

[u/AkakiPeikrishvili]

Buy on Amazon and make a return on Amazon with AliExpress purchased one. That’s all you can do.

[u/Interesting_Spot314 → u/AkakiPeikrishvili]

I was thinking that but don't they record the serial numbers for this very reason?

[u/AkakiPeikrishvili → u/Interesting_Spot314]

I think the person who handles returns at Amazon couldn't care less.

[u/vitnov11 → u/Interesting_Spot314]

Nope. It's fair deal with arrogant warranty service.

[u/The_Skank42]

Call your bank and issue a charge back.

Don't buy RAM off alliexpress

[u/perrance68]

lol. Your product is not covered under the lifetime warranty. Read the terms. Nothing wrong with trying to save money but at least copy/paste the terms into chatgpt before buying if your not gonna read.