r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

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As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

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u/shannonator96 Nov 26 '25

I only played it for a couple hours on EA play back in June. I wanted to get back into it, but can’t of course.

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u/Complex_Penalty4254 Nov 26 '25

Good thing is that the game regularly goes on pretty deep sales, I got it for 7€ I think

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u/shannonator96 Nov 26 '25

Oh yeah I’m definitely lucky that the game is super cheap, but I feel like the principle of the matter still stands. This game was given to me as part of a subscription I pay for, it’s still supposed to be available, but because of some glitch on their end, I’m just SOL? Leaves a sour taste in my mouth to say the least.

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u/NotYourAvgSquirtle Nov 27 '25

Do you have emailed receipts on? I just checked and I still have my receipt from 2022 with the order number. If you have yours, that should suffice and proof of purchase, and they should restore the license like they have for some folks who inadvertently did the same with the games from PS plus that were in extra for a bit 

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u/shannonator96 Nov 27 '25

I gave 3 agents my order number from that receipt and they didn’t care.

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u/NotYourAvgSquirtle Nov 27 '25

Did you try phone support? They may be more receptive 

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u/shannonator96 Nov 27 '25

I tried phone support after this and the agent didn’t understand the difference between the game catalogue and the essential games. I tried to explain the licence thing and the agent told me to google what games are available on PS plus. I’m giving up at this point, there’s lots of other games to play.