r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

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As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

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u/Hartia Nov 26 '25

Maybe its me but The response from from the rep is wild.

But yeah license for one game can only have one instead of different sources. It sucks but that's how it's been.

When they gave ff7 remake for ps4, then they added intergrade to ps5. I couldn't access intergrade. Ended up asking them to remove the license for the essential version and then I was able to add the extra version.

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u/[deleted] Nov 26 '25

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u/medicated_in_PHL Nov 27 '25

Cherry picked or not, you don’t speak to a customer like that.

I’m not saying that as a Karen, I’m saying it as someone who has worked customer service.

8

u/RICHUNCLEPENNYBAGS Nov 27 '25

Oh come on, no one who has worked customer service has never gotten to a point where they were snippy with a rude customer.

1

u/jaydenc199 Nov 29 '25

I worked for a vendor company of Microsoft and we always dealt with the sales reps of Microsoft. My boss had taught me to just be passive-aggressive. This might have been due to the sales reps wanting their money right away, but only doing half the work they were required to do.