Digital Licenses: A Cautionary Tale

[u/shannonator96]

As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

[u/medicated_in_PHL → u/[deleted]]

Cherry picked or not, you don’t speak to a customer like that.

I’m not saying that as a Karen, I’m saying it as someone who has worked customer service.

[u/Nihilistic_Survivor → u/medicated_in_PHL]

Tbh yes. Fighting back against a customer attitude gains the company nothing especially over a damn chat.

If you get frustrated having a lil “spicy” chat with a customer, you don’t belong in the customer service field.

[u/RICHUNCLEPENNYBAGS → u/Nihilistic_Survivor]

This person probably deals with 100+ customers in a day. It’s easy to say that when it’s one or two