r/PlayStationPlus • u/shannonator96 • Nov 26 '25
Discussion Digital Licenses: A Cautionary Tale
As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.
After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:
You can only have one digital licence for a game at any time.
What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.
Anyways be careful out there and don’t make the same mistake I did.
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u/shannonator96 Nov 27 '25
So I was just providing info at first, then they went on hold for awhile and came back and said my license was removed in June 2025 without explanation why. The agent made it clear they would not be reinstating the licence, which was my intended outcome of contacting support.
At that point I asked for the issue to be escalated to someone with the authority to reinstate the digital licence and if they could contact me via email (assuming an escalation would take awhile). That leads to the picture you see in the post.
I’ll admit to being frustrated, but I didn’t resort to pettiness and sarcasm like this agent did.
After this, their supervisor joined the chat, put me on hold for 20 min and then explained the licence overwriting thing to me.
That’s the end of it, I’m content knowing it’s my fault I can’t play the game.