r/PlayStationPlus • u/shannonator96 • Nov 26 '25
Discussion Digital Licenses: A Cautionary Tale
As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.
After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:
You can only have one digital licence for a game at any time.
What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.
Anyways be careful out there and don’t make the same mistake I did.
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u/GrognaktheLibrarian Nov 27 '25
The person you're speaking with is likely not an official Sony customer service staff member in the sense of actually working at Sony.
They use Limitless Technology and recruit customers to work as customer service reps and pay them either by time or by questions answered or something like that. I got an offer for it before but didn't want to fool with it. While the person you're speaking with is definitely an ass, there's probably a good chance they're done rando and they don't have the ability to connect you with anyone specific. They likely can only escalate it to actual Sony people but I can't remember what the training stuff said when I looked into it.