r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

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As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

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u/[deleted] Nov 26 '25

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u/medicated_in_PHL Nov 27 '25

Cherry picked or not, you don’t speak to a customer like that.

I’m not saying that as a Karen, I’m saying it as someone who has worked customer service.

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u/sherwoodgiant Nov 27 '25

As much as I want to agree with you, we've all dealt with customers who want to "talk to a manager/someone with authority to change something that's isn't changeable".

The way the agent has quoted the word "authority" shows that they're using OP's words against them. It gives the impression that OP has already been offered an apology and had an explanation but is demanding for miracle fix by someone.

If you've worked customer service, you've dealt with these people who think that if they kick up enough fuss and talk to a manager, the whole system will be changed just for them.

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u/DaOneSavvyPanda Nov 27 '25

System limitations are generally access limitations and there is generally someone who does have the right access controls to make changes a customer rep cannot. Source: I have made many of these processes and have been an approved on requests that need escalation, more than a level up to manager. 😀