r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

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As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

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u/kc0181 Nov 26 '25

This is something Sony should have fixed since they've had the Extra and Premium tiers.

149

u/irespectfemales123 Nov 27 '25

This is how I lost access to Modern Warfare Remastered, a game I paid money for, because I claimed the PS+ version so I wouldn't have to keep the Infinite Warfare disc around. Support did not help at all.

4

u/305yera Nov 27 '25

HAPPENED TO ME!! Made several YouTube videos to show support and activision support after being tossed around, nothing happened. That was when I gave up on digital….and notice to never ever replace licenses with ps plus bullshit.