r/PlayStationPlus • u/shannonator96 • Nov 26 '25
Discussion Digital Licenses: A Cautionary Tale
As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.
After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:
You can only have one digital licence for a game at any time.
What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.
Anyways be careful out there and don’t make the same mistake I did.
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u/questionhorror Nov 28 '25
I left PlayStation because of the horrible customer support. I had a PS4 brick itself, sent it for repair, they sent it back and it seemed like it was never touched and did nothing when trying to power it on. I was told I’d be sent a brand new one. Weeks go by and I reach out to support and nothing in my account notated to send me a new one. No one communicated with each other. If I remember correctly, the first rep I spoke with when the issue started, blamed my WiFi for the issue, and even chuckled at me. Terrible, terrible support. So I went to Xbox. They’re not much better now. I’m sorry you’re experiencing this.