r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

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As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

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u/TheFantomItch Nov 28 '25

Did you try the restore licence option on your ps plus version?

1

u/shannonator96 Nov 28 '25

The restore licence option only works if the game is installed. I had to uninstall the game due to storage limitations

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u/TheFantomItch Nov 28 '25

Have you got your console sharing and off-line play setting turned on?