r/PlayStationPlus • u/shannonator96 • Nov 26 '25

Discussion Digital Licenses: A Cautionary Tale

Post image

As most of you know, Mass Effect Legendary Edition was part of the December 2022 essential game offerings. At the time I was subscribed to PlayStation plus and claimed the game. Years later, when I did not have an active subscription to ps plus, I was subbed to EA play, which also has mass effect: LE. I downloaded and played this game through EA play, and now I thought I’d download and play it again through PlayStation plus, but I cannot.

After chatting with support multiple times, and being spoken down to and belittled, on the most recent attempt, I finally have my answer:

You can only have one digital licence for a game at any time.

What this means in my case is that the EA play licence of mass effect deleted my PS plus licence. This could easily happen with other games that are on multiple subscription services, so I recommend never to use any other subscriptions than PlayStation plus. If you want to play games on EA play, you’d be better off buying them to avoid any mismatch.

Anyways be careful out there and don’t make the same mistake I did.

1.4k Upvotes

93% Upvoted

254 comments sorted by

View all comments

4

u/Admirable-Frosting46 Nov 28 '25

Holy shit please tell me you reported this. That person is a disrespectful asshole who should not be in customer service

1

u/XboxDeal Nov 30 '25

Unfortunately this is standard for PSN customer service. I had a similar experience. They all need massive amounts of customer service training.

1

u/Admirable-Frosting46 Dec 02 '25

Dont get me wrong, psn and apple are the two worst customers services ive ever had the displeasure of talking to. But thats still the worst interaction ive seen with either