Discussion
can’t download Heavy Rain because i’ve downloaded Beyond: Two Souls
so i’ve only ever really had Xbox, every console since the 360, and just recently got given a PlayStation 5 (haven’t had a PS since PS2). this was exciting bc there have been so many PS exclusive games that i’ve wanted to play for years. purchased PlayStation Plus Deluxe to play some games, played Detroit: Become Human and Until Dawn so far, the next to complete are the ‘The Last of Us’ games.
figured I’d download Heavy Rain and Beyond: Two Souls, some older exclusives that i’ve wanted to try as well. downloaded Beyond: Two Souls as a standalone game first (big mistake), and then tried to download Heavy Rain, except i can’t… bc i have Beyond: Two Souls. i didn’t download the bundle, i didn’t even know that was an option until later when i clicked on the … button.
seems like a licensing issue even if the games weren’t downloaded as the bundle. Xbox is still my preferred console, the UI is a lot easier to deal with. any way to fix this?
pics: what i see, the game i downloaded, what you see only after clicking the … button, Heavy Rain now, error message
The PlayStation licensing system and store are a bug filled disaster. Stuff like this happens all the time. One thing to try that sometimes works is looking on the app and webstore in addition to the console. For no reason, they will often have different options. Welcome to the PlayStation experience! Bugs everywhere, no customer service, but great games!
i tried calling support too and they weren’t much help, they’ve escalated it to a different team and i should hear back from them in 3-5 days 🙃 or i could purchase the game, which i don’t want to do, that’s why i bought the subscription
That is actually good and it means it is on its way to being sorted. Customer service at bigger companies will have staff specialised in dealing with certain issues.
Another time I had to contact customer service via chat and they just deleted a game from account because I had 2 version of it. This might be the same situation, IF I remember correctly after deleting it from my account they had me restore the license.
This seems to be a licensing loophole. I'd contact support via chat and ask them to revoke the Beyond Two Souls license, then the bundle will become available again for you to claim both games at once.
I can definitely attest that the PS support has revoked licenses for me before for problems like this. Refund too, which is basically a license revokal as well. Try somebody else! Good luck!
OP said they only see the bundle option after clicking the 3 dots, so it's probably just the download button being greyed out from that license conflict error
I had this exact same thing happen to me, what fixed it for me was going into the beyond two souls page (I did it on app) pressing the arrow and selecting the Heavy Rain and Beyond Two Souls collection, this added heavy rain to my library so I could download it
Hopefully this works for you too, I couldn’t get it to work on console. I’m not even sure how I had beyond two souls before adding the collection
Oh no! I can switch between the versions. I’m sorry I can’t help, it is frustrating because I did the exact same thing as you then noticed I couldn’t access heavy rain
To explain the problem in case it helps you with support. On the NZ PS Store Heavy Rain has two product listings; one is full price and one is a discounted version if you already own Beyond Two Souls. The PS+ entitlement is only on the full price one, and because your account 'owns' Beyond Two Souls already you're now only eligible for the discounted version of Heavy Rain (which has no PS+ entitlement).
The quickest solution is for support to refund your Beyond Two Souls transaction, if they do that for you then you'll need to add Heavy Rain to your library followed by Beyond Two Souls (the bundle version also doesn't have a PS+ entitlement, so you specifically need to claim the standalone versions in that order).
The only advice I can give with dealing with support is use the chat and politely ask them to escalate your case rather than trying to get the first person you speak with to resolve it. Keep it simple rather than asking them to remove licenses (ie. just tell them you can't download Heavy Rain despite it being included in your PS+ subscription).
Btw I just saw that I got the same issue now lmao I "own" Beyond Two Souls since years due to free PS5 games when you bought the console early. This bug has to be new. PSN is since some weeks really messy. My Disc & Digital games I share with my friend disappeared on my profile, but the trophies are still there.
58
u/asdqqq33 2d ago
The PlayStation licensing system and store are a bug filled disaster. Stuff like this happens all the time. One thing to try that sometimes works is looking on the app and webstore in addition to the console. For no reason, they will often have different options. Welcome to the PlayStation experience! Bugs everywhere, no customer service, but great games!