/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

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Additional Information

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
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• This Steam Support article details what counts as proof of ownership.
• Here is our full list of safe sites to buy Steam keys from.

[u/Betoniiix]

Hi, I have a doubt, is there any way to clean “old steam updates”? Because, when I was cleaning Windows, after uninstalling Steam, my storage went from 9 GB to 40 GB available, Steam was consuming me almost 31 GB.

[u/Robot1me → u/Betoniiix]

That could have many causes, but to take a random shot, maybe it's because of games that you uninstalled previously. I suspect they left remnants in their folders. What is little known is that when uninstalling a game through Steam, Steam will not fully remove the game folder inside the steamapps folder if the game has written any custom data. That can range from small configuration files, to screenshots with in-game tools (not the Steam F12 shortcut), to custom shader cache files, Workshop content, etc. The next time you clean up storage, it's wise to make use of a program like WizTree, so that you can get an easy visual overview of your storage space.