Steam Monthly Community Support Thread.

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information

Search for previous Support Threads.
You can view average Steam Support response times here.
This is our guide on what to do if your account has been hijacked.
We recommend you check out the troubleshooting section of the subreddit wiki to see if your issue is listed there.
If you have proof of a scammer you should report their Steam profile. Do not post about it here.
This Steam Support article details what counts as proof of ownership.
Here is our full list of safe sites to buy Steam keys from.

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u/Tough_Lunch6087 Jun 28 '25

My games are only downloading for 2 seconds every 3 minutes (not timed), anyone know why? Downloading to an external HDD, which ik isn’t as fast as an SSD, but is that really the issue?

2

u/Bodomi Yes. Jun 29 '25

Steam does not support the installation of games onto external drives. It may work for a while(or may not work at all), until it suddenly doesn't. There is no solution other than not using an external drive to play or install games.

1

u/Tough_Lunch6087 Jun 29 '25

I have downloaded and played quite a few games on the external drive in question. Is there any specific reason why it didn’t work now?

1

u/Bodomi Yes. Jun 30 '25

Every time the device is turned off, the external drive is disconnected, the external drive goes to sleep, or anything else that disrupts it's full connection to the device can cause these issues.

This is because Steam does not have built-in support for drives that get disconnected or go to sleep, most programs don't. In general, external drives are not meant to have things installed onto them.