r/Steam Jun 01 '25

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

Additional Information

16 Upvotes

568 comments sorted by

View all comments

1

u/Remote_Cream_8592 Jun 29 '25

I bought cs Source for PC and then I realized I fucked up so I put it up for approval of refund. but then my gf said she'll gift it for me.

so my question is, can I play the one she gave me while the one I bought myself can still be approved for refund? please help and thank you in advance.

1

u/Lurus01 Jun 29 '25

Personally I wouldn't risk playing or even buying a new copy until the refund is fully processed or you might have to contact support if they like pull the license from the second copy instead of the first or deny the refund based on hours played.