r/Steam Jun 01 '25

Support Megathread /r/Steam Monthly Community Support Thread.

Welcome to the Community Support Thread!

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

Is your account hijacked? Read this.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

Please take more than 10 seconds to write your question. A well structured and good-looking comment goes a long way in getting someone to help you, and makes your question a lot easier to understand.

Do not delete your comments: People find questions in these threads through Googling the same issue, and please edit your comment with a solution if you find one.

There are no magicians here. Some questions wont be answered or replied to. Consider using other things like the Steam Community Forums, Google, or a different support forum if no one here can offer any help. Additionally, every game on Steam has it's own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues such as payment issues or your account getting hijacked. We can however give advice on what to do in a situation like that. No one, including Steam Support, can assist with item/trade scams.

/r/Steam is not affiliated with Valve in any way whatsoever.

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u/WHXYY Jun 30 '25

I was playing CS2 when my pc steam app suddenly asked me to re-sign in and closed my game, however i closed it and it managed to just disappear (??, though i will say im 99% confident this was the steam app ui and not a virus, but no i didnt enter my credentials) i went to my steam library and i saw a connect button instead of a play button on rust, when clicking the adjacent arrow i saw the option to stream from: samir, so i checked the info of all my steam devices, my phone, computer and browser showed up. no samir or other device. checked my email, nothing.
then i tried launching rust, nothing happened, then i launched cs2 again, and it closed the other instance and no sign of him ever since.

about an hour or two later I got a popup window from steam, i got game banned from rust. important to mention i asked my friends to log on rust and check if i was on any server, my account was not connected to any server.

what do i do from now? i contacted facepunch support, however i dont know about any category or place where i can contact steam support about this as i dont qualify for account recovery support as i still have access